política de privacidad

Coast Property Spain

Last updated: 13 .11.2026

1. Introduction

At Coast Property Spain, we respect your privacy and are committed to protecting your personal information.We understand that trusting someone with your property is an important decision. We take the same care with your personal information as we do with the homes and properties entrusted to us.This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our property-care services.We process personal information in accordance with the European Union General Data Protection Regulation (EU) 2016/679 (GDPR) and Spain's Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights (LOPDGDD).

2. Who We Are

Coast Property Spain provides property care, keyholding, professional cleaning coordination, home arrival preparation and maintenance coordination services across the eastern Costa del Sol, Spain.

Business name: Coast Property Spain

Legal business owner: Sarah Berkeley

Tax identification number (NIF/NIE): ESY9710859C

Business location: Benajarafe, Málaga, Spain

Email: coastpropertyspain@gmail.com

Website: www.coastpropertyspain.com

For the purposes of data protection legislation, the legal business owner identified above is the data controller responsible for the processing of personal information.If you have any questions regarding this policy or how your personal data is handled, please contact us using the email address above.

3. Information We Collect

We may collect personal information when you

:•Visit our website.

•Complete an enquiry or quotation request form.

•Contact us by email, telephone or WhatsApp.

•Request information about our services.

•Become a customer.

•Provide information necessary for property inspections, cleaning or maintenance coordination.

•Contact us as a cleaning professional or independent contractor interested in working with Coast.

Depending on the nature of your enquiry or the services requested, this information may include:

Personal and contact information

•Full name•Email address•Telephone number•Contact address•Preferred method of communicationProperty information•Property address and location•Property type and size•Number of bedrooms and bathrooms•Property access arrangements•Relevant maintenance and service requirements•Property photographs and inspection reportsCustomer and service information•Requested services•Service agreements•Appointment and scheduling information•Communication history•Invoices and payment recordsWebsite informationWe may also collect technical information through our website, including IP addresses, browser information, device information and website usage data.The information collected through cookies and similar technologies will depend on the tools and settings enabled on our website.Further details are provided in our Cookie Policy.

4. How We Use Your Information

We use personal information only where necessary for legitimate business purposes and in accordance with applicable data protection laws.Your information may be used to:Respond to enquiriesContact you regarding questions, quotations and requests submitted through our website or other communication channels.Provide property-care servicesArrange and manage property inspections, keyholding, cleaning, home preparation and other agreed services.Coordinate contractorsWhere necessary, share relevant service details with cleaning professionals, tradespeople or maintenance contractors involved in providing services requested by you.Communicate with customersProvide appointment confirmations, property updates, inspection reports, photographs and information regarding agreed services.Manage our businessMaintain customer records, issue invoices, process payments, manage accounting obligations and comply with applicable legal requirements.Improve our website and servicesUnderstand website performance, respond to feedback and improve the services we provide, subject to applicable consent requirements.Marketing communicationsWhere you have provided the necessary consent or another lawful basis applies, we may send you information about relevant services, updates or promotions.You may opt out of marketing communications at any time.We do not sell your personal information to third parties.

5. Legal Basis for Processing Personal Data

We process personal information under one or more of the following legal grounds:Contractual necessityWhere processing is necessary to provide services you have requested or to take steps towards entering into a service agreement.Legal obligationsWhere processing is necessary to comply with accounting, taxation or other applicable legal requirements.Legitimate interestsWhere necessary for legitimate business purposes, such as administering our services, maintaining appropriate business records and responding to certain business communications, provided these interests do not override your rights and freedoms.ConsentWhere consent is required, such as for certain marketing communications or non-essential website cookies.Where we rely on consent, you have the right to withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Sharing Your Information

To provide our services, we may need to share limited personal information with trusted third parties.These may include:Cleaning professionals and maintenance contractorsWhere you have requested cleaning, repairs, gardening, pool maintenance or similar services, we may provide relevant information necessary to coordinate the agreed work.Professional advisersAccountants, legal advisers or other professional service providers where necessary for the administration of our business.Website and technology providersCompanies providing website hosting, email, business software, communication and data-storage services.Public authoritiesWhere disclosure is required by law or a valid legal request.We only share information where there is a lawful reason to do so and aim to limit the information shared to what is necessary.We do not sell or rent customer personal information.

7. Property Information and Access Details

As part of our property-care services, we may hold information relating to your property, including access instructions, keyholding arrangements and details required to coordinate agreed services.We recognise the importance of keeping this information secure.Access to sensitive property information is restricted to authorised individuals who require it to perform agreed services.Where appropriate, we use separate records for property access information and general customer communications.Property access details are not shared with third parties unless necessary to provide an agreed service, authorised by the property owner or otherwise permitted by law.

8. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.These measures may include:•Password-protected systems and accounts.•Access restrictions for customer and property records.•Appropriate electronic storage arrangements.•Secure handling of property access information.•Limited sharing of customer information with authorised service providers.Although we take appropriate precautions, no internet-based communication or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including the provision of services and compliance with applicable legal obligations.The retention period depends on the type of information involved.For example:Customer and service recordsRetained for the duration of the customer relationship and afterwards where necessary to comply with legal obligations or establish, exercise or defend legal claims.Invoices and accounting recordsRetained for the periods required under applicable Spanish tax, accounting and commercial legislation.Property access informationRetained only while necessary for agreed property-care or keyholding arrangements, subject to any applicable legal requirements.Website enquiriesRetained for a limited period necessary to respond to enquiries and manage relevant follow-up communications, unless a continuing customer relationship develops or another lawful reason requires further retention.Marketing informationRetained until you withdraw consent, opt out or the information is no longer needed for the relevant marketing purpose.We periodically review the personal information we hold and delete or securely dispose of information when it is no longer required.

10. International Data Transfers

Some technology providers used in connection with our website, email or communication services may process or store personal information outside the European Economic Area (EEA).Where international transfers of personal data occur, we will ensure that an appropriate legal transfer mechanism is in place, as required under applicable data protection legislation.Such mechanisms may include adequacy decisions issued by the European Commission or appropriate contractual safeguards.Further information about relevant international transfers and safeguards can be requested using our contact details.

11. Your Data Protection Rights

Under applicable data protection legislation, you may have the right to:Access: Request information about the personal data we hold about you.Rectification: Request correction of inaccurate or incomplete personal information.Erasure: Request deletion of personal information where applicable.Restriction: Request that we limit the processing of your information in certain circumstances.Objection: Object to certain types of personal data processing.Data portability: Request that applicable information be provided in a structured, commonly used and machine-readable format.Withdraw consent: Withdraw previously provided consent where processing is based on consent.Automated decisions: Exercise applicable rights concerning decisions based solely on automated processing, including profiling.To exercise your rights, please contact:coastpropertyspain@gmail.comWe may request reasonable information to verify your identity before processing your request.You also have the right to lodge a complaint with the Spanish Data Protection Authority:Agencia Española de Protección de Datos (AEPD)www.aepd.es

12. Cookies and Website Analytics

Our website is built using Wix and may use cookies and similar technologies to support website functionality and, where enabled, analytics or other features.Cookies may be used to:•Enable essential website functions.•Maintain website security.•Remember certain preferences.•Understand website traffic and performance, where permitted.•Support additional functionality enabled on the website.Where required by law, we request your consent before placing non-essential cookies on your device.You can manage your cookie preferences through the consent controls made available on our website.For further information, please refer to our Cookie Policy.

13. Third-Party Websites and Communication Services

Our website may contain links to third-party websites or communication platforms, including WhatsApp and social media services.When you interact with these third-party services, their own privacy policies and data-processing practices may apply.Coast Property Spain is not responsible for the privacy practices of independently operated third-party websites.We encourage visitors to review the relevant privacy policies before submitting personal information through external services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, website functionality or legal requirements.Any updates will be published on this page, together with the date of the latest revision.We encourage visitors to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how Coast Property Spain processes personal information, please contact:

Coast Property SpainBenajarafe, Málaga, Spain

Email: coastpropertyspain@gmail.com

Website: www.coastpropertyspain.com

We will endeavour to address privacy-related enquiries promptly and in accordance with applicable data protection requirements.